Hi everyone,

I've tried installing Chessdiagrammer version 7 and the final release of version 6 on my 64-bit Windows 7 PC but without any success.

In both cases, it seems to install fine (to C:\Chessdiagrammer7 and to C:\Chessdiagrammer6 ), & launches as far as the registration screen, but when I press 'OK' it never comes back - I then have to use Windows Task Manager to manually shut down the hung app.

Is this a known problem? What should I do to get it started?

Thanks, ....Nick Pelling....

Hello Nick,

if you are running a 64-Bit-version of Windows, it is necessary to install Chessdiagrammer directly in the Root, e. g. "c:\chessdiagrammer7".
Run the Setup with "Admin"-rights [mouseclick with the right mouse button on the "chessdiagrammer_setup.exe", then choose "run as administrator" [or similar, i have no english windows version].
Otherwise Chessdiagrammer will not run properly.
Hope this helps.

If the problem persists, please contact the support:
info@chessdiagrammer.com

The support is happy, if he can help you!


Kindest regards, Lilith

Hello Nick,

maybe there is another reason for the problem you have discribed.
If there is no printer installed on your machine, this will stop loading Chessdiagrammer after the initial license screen.
A user discoverd this bug today.

This bug will be fixed with Build 1387 this evening!

Kindest regards,
Lilith

Hi Lilith,

I completely uninstalled previous versions (and then deleted the directory and its contents), ran the setup as Administrator, installed the current version 7 to C:/Chessdiagrammer7 but I get exactly the same results. That is, I can launch the game as far as the registration screen, but it hangs forever when I press the OK button.

I do have a default printer installed, and it works fine.

Is there anything I can do to give you some kind of logged information about how far it is getting before hanging?

Thanks, ....Nick Pelling....

Hi Nick,

in the Chessdiagrammer installation folder, there is a subfolder "logfiles". In this folder you will find a file named "logstart.txt".
Could you please so kind to send me these file? I hope i can detect the reason for this problem in this Logfile.

If you don't have any startlog.txt in this folder, please install the actual Build 1390:

Version 7 Build 1390

Thanks in advance!

Kindest regards,
Lilith

Well, it's a fairly small file, so I may as well just paste it here:-

--------------------------------
#BEGIN
[010] STARTDATUM: 19/02/2012, 17:12:21
[011] WINDOWS-VERSION=Unbekannte Version
[020] CHESSDIAGRAMMER-VERSION=7 Build 1384
[030] FONTS-INI-FILE-SEPARATOR=CHR(9)
[040] LANGUAGE=us
[050] LICENSE DATA

[060] Application Name: Chessdiagrammer
[061] REG-MSG:
[062] COM-Path: C:\Users\Public\Documents
[070] ALL-FilePath: ?
[080] LIC-FilePath: C:\Users\Public\Documents\Chessdiagrammer7\Chessdiagrammer7.lic [0 Byte, 14.2.2012]
[090] Application Version: 7.0
[100] License Status: Time limited Professional License
[110] Days Used: 5
[120] Expiry Date: 15.03.12
[130] Registered Level:
[140] DLL Checksum: 932297
[150] License Class:
[160] License Type:
[170] Number of Users:
[180] User Name:
[190] APP-PATH=C:\Chessdiagrammer7
[200] FILES-DIR=C:\Chessdiagrammer7\files
[210] FONTS-DIR=C:\Chessdiagrammer7\fonts
[220] HTML-DIR=C:\Chessdiagrammer7\html
[230] HELP-DIR=C:\Chessdiagrammer7\help
[240] CHESSDIAGRAMMER.INI=C:\Chessdiagrammer7\ini\chessdiagrammer.ini
[250] MAPPING.INI=C:\Chessdiagrammer7\ini\mappings.ini
[260] CHESSFONTS.INI=C:\Chessdiagrammer7\ini\chessfonts.ini
[270] LANGUAGE-FILE=C:\Chessdiagrammer7\language\language.us
[280] JANGRAPHICS.DLL=C:\Chessdiagrammer7\janGraphics.dll
[281] GRAFIC-ENGINE=
[290] STANDARDDRUCKER=HP Photosmart C5200 series
[300] [FONTS], STANDARD=1Echecs
[310] [BORDER], STANDARD=Chess Alpha
[320] FONTS-INI-FILE=C:\Chessdiagrammer7\ini\chessfonts.ini
[330] FONTS INSTALLED [InstallFlags: S=SYSTEMWIDE, T=TEMP, N=NOT INSTALLED]
[340] FONT=C:\Chessdiagrammer7\fonts\1echecs.TTF, InstallFlag=S
[350] FONT=C:\Chessdiagrammer7\fonts\CHESS-7.TTF, InstallFlag=S
[360] FONT=C:\Chessdiagrammer7\fonts\CHESSOLE.TTF, InstallFlag=S

Hello Nick,

thank you for providing the informations from startlog.txt.
It's very strange, that the logging stops while checking the installed chess fonts [it should be installed 31 chess fonts with the setup].

Could you please check, if there are the following fonts on your system:

AVENFONT.TTF
MERIFONT.TTF

These are two of the 31 fonts, and they should reside In the Windows fonts directory [C:\windows\fonts].
But you can search for these files with the file explorer, too.

The next font that should be logged in the startlog.txt is AVENFONT.TTF
I have to confess that i have no idea what is going wrong with the fonts.

But i will try to find the error.

Kindest regards,
Lilith

Hi Nick,

i have updated the "Service Manager" for Chessdiagrammer.
There is a "Check Fonts installation" function build in now.

You can download the Service Manager from this Link:

Download Service Manager

and install it into the Chessdiagrammer installation directory.

Then start it and go to the register "Tools".

Kindest regards,
Lilith

Hi Lilith,

As you suspected, the two fonts you listed don't appear in the C:/Windows/Fonts/ directory. I don't know why this should be the case either: I don't have lots of fonts installed, and no other application has experienced any font-related difficulty on this Windows 7 machine. But at least it's a starting point for somewhere to look!

The new service manager you uploaded (thanks!) says that 15 fonts are installed, which is obviously not the 31 you are expecting:-
1Echecs
Chess-7
ChessOle!
Chess Adventurer
Chess Alfonso-X
Chess Diagramm Pirat
Chess Mark
Chess Millennia-D
Chess Millennia-L
Chess Montreal
Chess Plain
Chess Usual
Chess Utrecht
GC2004D
Smart Regular

I hope this is a help!

Cheers, ....Nick....

Hi Nick,

this is strange, because there is no pattern noticeable, why some fonts are installed and others not.

For isolating the problem, i suggest at a first step, that you try ro install the following font manually:

AVENFONT.TTF

1.
Start the file explorer and change to the folder:
C:\Chessdiagrammer7\fonts

2.
Search for the file:
AVENFONT.TTF

Right-click on the file name, and then select 'Install'

3.
Test, if the font is available in your Word Processing Software [e. g. Microsoft Word, WordPad...]

4.
If the test was successful, start Chessdiagrammer again.

5.
Copy the content of "startlog.txt" [C:\Chessdiagrammer7\logfiles] into your forum reply.

Kindest regards,
Lilith